SHIPPING INFO

Last Updated: 10/17/18

ShopCharm-It.com uses the United Parcel Service (UPS) to ship all orders. We offer a flat rate shipping charge of $5 on orders shipped UPS Ground. Any order shipped Second Day Air will have its rate calculated based on the size of the order and the shipping destination’s distance from our transit point in New Jersey.

Please note:

-We do not ship to Alaska, Hawaii or Puerto Rico, PO Boxes or APO/FPO locations.

-UPS does not make weekend deliveries.

Our business hours are Monday - Friday 9:00AM - 5:00PM EST. We do not ship on Saturday, Sunday, or holidays. Processing time may vary between 1 - 3 business days. Refer to the UPS Ground Map provided above for an estimated, , number of days for delivery depending on your location.

Please contact us at customerservice@highintencity.com for any inquiry regarding estimated delivery dates.

ShopCharm-It.com will email you an order confirmation. You will also receive a shipping confirmation email, which will include the UPS tracking # associated with your shipment.

If a package arrives damaged, you must notify us within 48 hours of arrival. We will arrange for the return of the item(s), and a replacement will be sent to you.

In the rare event that your order never arrives, we must receive notification via email, within thirty (30) days of order placement.

RETURNS

Last Updated: 10/17/18

If you are not satisfied with your purchase, you may return it for store credit only for the amount of the purchase, excluding the original shipping cost and any return postage required. The store credit issued is valid for ninety (90) days.

All items returned must be received in their original condition, including the original packaging, in order to qualify for store credit.

 

Return Timeframe:

Returns must be post-marked within 14 days of the delivery date.

 

Obtaining an RA#:

In order to return an item(s), you must email your request to customerservice@highintencity.com for a Return Authorization Number (RA#). Items returned without a valid RA# will not be issued store credit.

1. Obtain an RA# (See obtaining an RA# section above)

2. Securely pack item(s) along with a copy of the packing slip and RA#. The RA# must be listed on the outside of the package in addition to the enclosed packing slip. We are unable to process the return without a valid RA#.

3. Ship the item(s) back to:
High IntenCity
ATTN: ShopCharm-It Return Department
16-00 Pollitt Drive
Fair Lawn, NJ 07410

Customer Service will email your store credit information. You are able to access any store credit information through your ShopCharm-It.com account.

Return shipping charges are the responsibility of the customer. We are not responsible for any packages lost in shipping. To safeguard your return, we advise you to obtain a tracking number and package insurance.

1. Items damaged in shipment are exceptions to the original condition terms.
2. Sale and Clearance items are not subject to return.

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