ShopCharm-It.com offers shipping via United Parcel Service (UPS) and United States Postal Service (USPS). Delivery time is based on the shipping method selected at checkout.
Due to a reduced staff as a result of the COVID-19 restrictions, allow at least 4-5 business days for processing prior to shipment. Orders will arrive based on the transit time of the selected service. Delivery times are based on orders placed between Monday – Friday. All orders process and ship Monday-Friday excluding Saturday, Sunday and all US federal holidays.
ShopCharm-It.com will email you an order confirmation. You will also receive a shipping confirmation email, which will include the tracking # associated with your shipment.
If a package arrives damaged, you must notify us within 48 hours of arrival. We will arrange for the return of the item(s), and a replacement will be sent to you.
In the rare event that your order never arrives, we must receive notification via email, within fifteen (15) days of order placement.
If you are not satisfied with your purchase, you may return it for store credit only for the amount of the purchase, excluding the original shipping cost and any return postage required. The store credit issued is valid for ninety (90) days.
All items returned must be received in their original condition, including the original packaging, in order to qualify for store credit.
Returns must be post-marked within 14 days of the delivery date.
Obtaining an RA#:
In order to return an item(s), you must email your request to firstname.lastname@example.org for a Return Authorization Number (RA#). Items returned without a valid RA# will not be issued store credit.
1. Obtain an RA# (See obtaining an RA# section above)
2. Securely pack item(s) along with a copy of the packing slip and RA#. The RA# must be listed on the outside of the package in addition to the enclosed packing slip. We are unable to process the return without a valid RA#.
3. Ship the item(s) back to:
c/o One Source Solutions
3 Industrial Ct., Ste 4
Freehold, NJ 07728
Customer Service will email your store credit information. You are able to access any store credit information through your ShopCharm-It.com account.
Return shipping charges are the responsibility of the customer. We are not responsible for any packages lost in shipping. To safeguard your return, we advise you to obtain a tracking number and package insurance.
1. Items damaged in shipment are exceptions to the original condition terms.
2. Sale and Clearance items are not subject to return.